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AUSTRALIAN DELIVERY
Shipping Rates
|
Item |
Shipping Rate |
|
Clothing & accessories |
$10.95 |
|
Yoga mats |
$19.95 |
Click & Collect — Free
Free collection is available at South Melbourne Market and Braeside Office.
Processing & Dispatch
All orders are processed within 2–48 hours of being placed. Orders received on weekends or public holidays will be processed on the next business day. You will receive a tracking number by email once your order is dispatched.
Delivery times vary by location and typically take 1–7 business days. Times may be slightly longer during sale periods and public holidays.
Carriers
We ship via Australia Post, Fastway, and Couriers Please.
We cannot be held responsible for delays caused by postal or logistics providers. Please ensure your delivery address is correct — we take no responsibility for parcels lost due to an incorrect address. Additional shipping charges will apply if goods are returned to us due to an address error.
INTERNATIONAL DELIVERY
Carriers & Rates
International orders are shipped via Australia Post and GoGreen DHL. All prices are in Australian Dollars (AUD).
|
Weight |
Shipping Rate |
|
Under 1kg |
$35.00 AUD |
|
Over 1kg |
$74.95 AUD |
Processing & Delivery Times
Orders are processed within 24–48 hours. Orders placed on weekends or public holidays will be processed the next business day. International delivery typically takes 5–15 business days.
Customs & Duties
Additional customs charges and import taxes may apply depending on your destination country. These are not included at checkout and are the responsibility of the customer. We recommend checking with your local customs office before ordering.
We are legally required to declare the full value of your order on shipping invoices and cannot alter this value.
We cannot be held responsible for delays caused by postal or logistics providers. Please ensure your delivery address is correct. We take no responsibility for parcels lost due to an incorrect address, and additional shipping charges apply if goods are returned due to an address error.
RETURNS & EXCHANGES
How to Return
Complete our Return Form and include it inside your parcel. Returns without a completed form cannot be processed. Send your return to the address on the form within 28 days of delivery. Allow up to 7 business days for processing once received — this may be extended during peak periods and school holidays.
Return Conditions
All returned items must be in 100% resaleable condition. This means items must be:
To keep our garments in their purest form, we kindly suggest removing makeup and avoiding deodorant before trying on your items. This ensures each piece stays fresh and ready for its next mindful home.
Luna & Soul is a small, passionate team and we are committed to making your experience as smooth and positive as possible. We kindly ask that all communication with our team remains respectful and courteous. We understand that waiting for a response can be frustrating, and we genuinely appreciate your patience — we always aim to get back to you as quickly as we can.
We do not tolerate rude, aggressive, or threatening behaviour toward any member of our team. We are real people who care deeply about our customers and our community, and we ask that you treat us with the same kindness we extend to you.
We reserve the right to refuse service to anyone who does not communicate respectfully
Refund, Exchange & Credit Eligibility
|
Item type |
Refund |
Exchange |
Store credit |
|
Full price items |
Yes |
Yes |
Yes |
|
Sale / promotional items |
No |
Yes |
Yes |
|
Gift cards, face masks & beauty |
No |
No |
No |
|
Items not meeting conditions |
No |
No |
Credit - $10 |
Return Postage & Fees
Return postage is at the customer’s expense unless the item is faulty. We strongly recommend using a tracked delivery method — we cannot process refunds for items we have not received.
AfterPay purchases: A 6% restocking fee applies (3% for all other payment methods) as merchant fees are non-refundable.
Faulty or Incorrect Items
If you receive a faulty or incorrect item, please contact us immediately at hello@lunaandsoul.com.au. Faulty items are handled in accordance with Australian Consumer Law.
A Note From Us
As a small business, we have absorbed return handling costs for as long as we could. To continue offering sustainable, high-quality yoga wear at fair prices, these conditions are necessary. We sincerely appreciate your understanding and ongoing support — it truly means everything to us.
CONSENT
By completing a purchase with Luna & Soul, you consent to receive electronic communications including product updates, promotions, and special offers. You may unsubscribe at any time.
